Cancellation policy

Purchase Options Cancellation Policy

At PawPair, we aim to make our purchasing and cancellation policies clear and transparent.

PawPair currently does not offer subscription services, recurring payments, or try-before-you-buy programs.

Any future pre-order or subscription options will include clearly disclosed payment, fulfillment, and cancellation terms before purchase.

If you need to cancel an order, please contact us as soon as possible through our Contact Us page.

Cancellation requests are subject to the order's processing and fulfillment status.

Once an order has been shipped, change-of-mind cancellations are not accepted.

Personalized products, including our Custom Embroidered Pet Portrait Cap, are made specifically for each customer.

Cancellation requests must be submitted before personalized production begins.

Once production has started, cancellations for change of mind or customer-provided customization errors are not accepted.

We do not offer returns or refunds for change of mind.

Eligible non-personalized clothing items may be exchanged for another size in accordance with our Return & Exchange Policy.

Nothing in this policy limits any cancellation, refund, or other consumer rights provided by applicable Canadian law.

For cancellation requests or questions about your order, please contact PawPair through our Contact Us page.