Shipping Policy

Thank you for shopping with PawPair!

We're excited to bring our thoughtfully designed clothing, matching outfits, and personalized pet products to dog lovers across Canada.

1. Where We Ship

PawPair currently ships within Canada only.

We do not offer international shipping to the United States or other countries at this time.

Available delivery destinations and shipping options are displayed at checkout.

2. Where Our Products Ship From

PawPair products are manufactured in collaboration with our production partners in China.

Our inventory is imported into Canada in bulk and cleared through Canadian customs before being stocked at our Canadian fulfillment warehouse.

Customer orders are then packed and shipped domestically from Canada.

3. Customs Duties & Import Fees

All applicable customs duties, import-related taxes, and customs clearance fees associated with importing our inventory into Canada are handled by PawPair or our authorized logistics partners.

Customers are not required to pay additional import duties or customs clearance fees upon delivery of orders shipped from our Canadian warehouse.

Applicable Canadian sales taxes and domestic shipping charges, where required, are displayed at checkout.

4. Order Processing

Orders for in-stock products are prepared after payment confirmation.

Processing times may vary depending on product availability, order volume, and warehouse operations.

Processing time is separate from shipping transit time.

If your order requires additional processing, we will provide an updated estimate where applicable.

5. Personalized & Custom-Made Products

Personalized products, including our Custom Embroidered Pet Portrait Cap, require additional design preparation and production time.

For eligible personalized orders, the process includes:

1. Reviewing your uploaded pet photos and customization details.

2. Preparing a digital embroidery design.

3. Sending you a design preview for approval.

4. Beginning personalized production following your approval.

5. Preparing the completed product for shipment from our Canadian fulfillment location.

Production timelines depend on the customization requirements and approval process.

Customers will be informed of applicable production estimates before their order is confirmed.

6. Shipping Rates

Shipping rates are calculated or displayed at checkout based on your Canadian delivery address and the available shipping options.

All prices are displayed in Canadian dollars (CAD), unless otherwise stated.

Any available free shipping promotions or minimum order requirements will be clearly displayed at checkout.

7. Delivery Times

Delivery estimates depend on the shipping destination, carrier, product availability, and selected shipping service.

Once an order has been dispatched from our Canadian warehouse, the estimated shipping transit time will follow the selected carrier's service.

Shipping estimates are not guaranteed unless expressly stated otherwise. Your applicable statutory rights remain unaffected.

8. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email with tracking information, when available.

Tracking updates may take some time to appear in the carrier's system.

9. Shipping Delays

Although we aim to fulfill orders promptly, occasional delays may occur due to severe weather, carrier disruptions, remote delivery locations, or other circumstances.

If your order is significantly delayed, please contact our customer support team.

We will review your order and provide an appropriate resolution in accordance with applicable consumer protection laws.

10. Incorrect Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible.

Address changes may not be possible after an order has been dispatched.

11. Lost, Damaged or Incorrect Orders

If your order is lost, arrives damaged, or contains an incorrect item, please contact us promptly through our Contact Us page.

Include your order number and any relevant photos or details to help us investigate the issue.

We will work toward an appropriate resolution, including any remedies required by applicable law.

12. Size Exchanges

Eligible non-personalized clothing items may be exchanged for a different size in accordance with our Return & Exchange Policy.

Please contact us for authorization and exchange instructions before sending an item back.

Voluntary size exchanges may involve additional shipping charges as described in our Return & Exchange Policy.

13. Contact Us

If you have questions about shipping, tracking, personalized orders, or delivery, please reach out through our Contact Us page.

Thank you for choosing PawPair.

Designed for everyday adventures with your dog.